Issue 73

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From the Editor – Issue 73

Al Erisman outlines the content of issue 73 featuring Dr. Robert Wachter and Dr. Gary Kaplan.

Dr. Gary S. Kaplan: Determined Steps to Transformation

Virginia Mason Medical Center is one of two Top Hospitals of the Decade, according to The Leapfrog Group. In this second complete Conversation for Ethix’s look at health care, CEO Gary Kaplan discusses new ways for health care delivery.

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Dr. Robert Wachter: Helping Health Care Get Well

Dr. Robert Wachter, considered the top U.S. academic physician/executive, talks about tough issues in 21st century health care, and why he supports the new health care legislation.

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Happy 40th Birthday, Southwest Airlines!

David Gill remembers a brilliant business model of success in Southwest Airlines’ 38 years of profitability.

Health Care: A Personal Perspective

Mark Neuenschwander, noted healthcare consultant and patent safety advocate, offers his perspective on health care.

NewNotables – Issue 73

Survey Finds Gap in Doctor-Patient Communication
USA Today, December 6, 2010
The Leapfrog Group Announces Top Hospitals of the Decade
The Associated Press, November 30, 2010
Doctor Faces Suits Over Cardiac Stents
The New York Times, December 5, 2010

InReview – Issue 73

After the Fall: Saving Capitalism From Wall Street and Washington
by Nicole Gelinas
Transforming Healthcare: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience
by Charles Kenney